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Orders and Shipping
How long does it take for me to receive my order?
If you have ordered an item listed, it is ready and waiting for you! It will ship within 3 business days from payment. If you have ordered a custom-made item, it will be on its way on our agreed upon ship date.
While you do not need to have an account to purchase from All Together Now Designs, you are welcome to create an account to easily access your order details and account history. You will be provided an opportunity to create an account at checkout.
How do I change my shipping address?
Log into your account page to update your details. If you need to update an existing order, email sales@alltogethernowdesigns.com with your new address. Be sure to include your order number.
How do I track the status of my order?
View your order details and tracking information from your account dashboard.
Will you keep my credit card information on file?
We do not retain credit card information.
Yes, sales tax is added at checkout, based on the delivery address.
At this time, shipping is available only to the USA and Canada.
Will my items come in one package?
Items are packaged to insure a safe and secure delivery. Most items ship in one package, but a multiple item purchase may require more than one package.
Returns and Exchanges
If for some reason, your order is not what you expected, we are here to help. Contact us at sales@alltogethernowdesigns.com. We do not offer refunds for orders that have shipped, but will provide a store credit or replacement item.
If you have received the wrong item, email sales@alltogethernowdesigns.com with your order number. We will review your order history and provide an appropriate resolution.
Orders are inspected and packed with utmost care for a safe delivery. If you are concerned your order may be damaged in transit, we recommend you contact us to request additional shipping insurance. Orders shipped by USPS Priority include shipping insurance up to $50.00.
How do I receive customer support?
If you require assistance, please do not hesitate to contact us at hello@alltogethernowdesigns.
What do I do if I entered an incorrect shipping address?
If you have already placed your order and the order has not yet shipped, please contact sales@alltogethernowdesigns.com to request an updated shipping address.
Can I change or cancel an order after I’ve submitted it?
Order cancellation is available for 24 hours after purchase. Email sales@alltogethernowdesigns.com with your order number and a request to cancel.
Can I pre-order an item that is sold out?
Most of our items are unique one-of-a-kind creations. If you have seen something you love, that is no longer available, contact sales@alltogethernowdesigns.com to see if our designer can provide a similar item as a custom order. co